Aug 10 / Simcha

Handling Tough Conversations

One of my favorite books on the subject of handling tough conversations and situations is Difficult Conversations: How to Discuss What Matters Most (Stone, Patton, Heen & Fisher, 2010). Based on 15 years of work at the Harvard Negotiation Project and consultations with thousands of people struggling to communicate effectively in tough situations, the authors answer the question: When people confront the conversations they dread the most, what works?

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