Oct 03 / Simcha

Tips for Effective Conflict Resolution

Are you in the middle of a dispute – personal or professional?

Be aware that if your main goal is to win, blame or change the other party, the conflict will probably escalate, no matter what skills you use. Only begin a conversation about a conflict if you are truly open to learning something new and to problem-solving.

The irony of resolving conflicts or disputes is that the greatest leverage for change comes from listening to and understanding the other person’s point of view, NOT from convincing them you are right.  When people feel listened to, they are more likely to try to understand you and your stance.

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