NYTImes opinion columnist David Brooks writes about the art of connecting, even in time of dislocation. His list of “non-obvious lessons for how to have better conversation, which I’ve learned from people wiser than myself,” are applicable to non-Covid times as well.
In her recent NYTimes article (What if Instead of Calling People Out, We Called Them In?, 11.18.20), journalist Jessica Bennett introduces us to Professor Loretta Ross, who is combating “cancel culture” with a popular class at Smith College.
Ross, an activist of more than 40 years, helped organized a delegation of women of color at the March for Women’s Lives in 1989.
One of my favorite books on the subject of handling tough conversations and situations is Difficult Conversations: How to Discuss What Matters Most (Stone, Patton, Heen & Fisher, 2010). Based on 15 years of work at the Harvard Negotiation Project and consultations with thousands of people struggling to communicate effectively in tough situations, the authors answer the question: When people confront the conversations they dread the most, what works?